Staminor – Frequently Asked Questions & Policies

1. Drug Quality

What is a generic drug?

Generic medicine is the equivalent of its branded counterpart. It contains the same active ingredients, in the same strength and dosage, and is equally effective in terms of safety, quality, and performance. The only difference is cost—generic drugs are more affordable because they do not require heavy investments in research, development, and marketing.

Can I trust the quality of Staminor’s generic drugs?

Absolutely. At Staminor, we only source medications that contain FDA-approved active ingredients. Every product is carefully tested and verified before being shipped to our customers.

Are generic medicines effective?

Yes. Since they use the same FDA-approved active ingredients as branded drugs, their effectiveness is equally reliable.

Why are generic drugs cheaper?

Generic manufacturers save on research, marketing, and promotion costs, which allows them to offer the same quality medications at a much lower price.

Why do generics look different from branded drugs?

The inactive ingredients (such as dyes, fillers, and preservatives) may differ, affecting the color, shape, or size. However, the therapeutic effect remains identical.

2. Ordering & Cancellation

How do I place an order?

Simply browse through our categories, select your medication, sign up at staminor.com, and proceed to checkout with your preferred payment option.

What happens after I place an order?

You will receive an email confirmation with all order details, followed by shipping and tracking updates once your package is dispatched.

Can I track my order?

Yes. Tracking details are emailed to you once your order ships. You may also reach out to our support team for assistance.

Can I cancel my order?

Yes, you may cancel within 24 hours of placing the order, provided the shipment has not yet been dispatched. Orders that have already been shipped cannot be canceled.

3. Payment

What payment methods do you accept?

We accept Credit Card, eCheck, and Wire Transfer for safe and easy transactions.

Is it safe to share my payment details?

Yes. Staminor.com uses advanced encryption and security protocols to protect your data. We never share your details with third parties.

Are there any hidden charges?

No. Staminor maintains complete transparency in all transactions.

What currency do you accept?

All payments are charged in U.S. Dollars (USD).

Do you charge sales tax?

No. No sales tax applies on generic medications purchased from Staminor.

4. Delivery & Shipping

What is the delivery timeline?

Depending on the shipping method chosen, delivery generally takes 15–20 business days.

Do you ship internationally?

Yes, Staminor ships worldwide. Please ensure you provide a complete and accurate shipping address to avoid delays.

What if my package is damaged?

If your order arrives in a damaged or tampered condition, do not open it. Take a photo of the package and email it to us at support@staminor.com. After verification, we will reship your order at no additional cost.

What if my order is lost or delivered to the wrong address?

• If the package is lost in transit, we will reship it for free.
  
• If an incorrect address was provided by the customer, Staminor cannot be held responsible.
  

What if my order is delayed?

If your order has not arrived within the expected timeframe, you may track your shipment or contact our support team for assistance.

5. Refunds & Returns

Can I request a refund if I didn’t receive my order?

Yes. If your package is not delivered within the specified timeframe, you may request a refund by contacting our support team.

What if I receive the wrong medication?

If the error occurred on our end, we will reship your correct order at no cost. You may also request a refund.

Can I get a refund if the medicine isn’t effective?

Effectiveness may vary from patient to patient. We strongly recommend consulting your doctor before purchasing. Refunds are not issued for effectiveness concerns.

What if the medication has expired?

This is extremely rare, but if it occurs, you are eligible for a full refund or reshipment.

6. Prescription Policy

Do I need a prescription to order?

Some medications require a valid prescription. If applicable, you will need to provide a doctor-issued prescription in English.

How can I send my prescription?

You may email a scanned copy to support@staminor.com within 15 days of placing your order. If not received, your order may be canceled.

7. Customs & Regulations

Are there any customs restrictions on ordering generic drugs?

Most countries allow the import of generic medicines for personal use. However, laws vary by region. We recommend checking your local customs regulations before placing an order.